Refund policy

We want you to love your Shop Love pieces. If something isn’t right, we accept exchanges within 3 days of delivery.

Items must be unworn, in their original packaging, and in resalable condition. For hygiene reasons, earrings cannot be returned or exchanged unless faulty.

Received a damaged or incorrect item? Email us within 48 hours of delivery with photos at Shoplovekw@gmail.com and we’ll replace it free of charge.

Exchanges are for store credit or another item of equal value; refunds are issued only for faulty items. Return delivery costs are the customer’s responsibility unless the item is faulty.

Sale items are final and cannot be returned or exchanged.